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Author Topic: UA Citygate  (Read 984 times)
charles
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« on: July 23, 2011, 12:30:32 PM »

Kung Fu Panda 2: 8 screenings a day, all in Cantonese...  Embarrassed Embarrassed Embarrassed
Hangover 2 never made it to the exclusive cinemas on North Lantau

maybe time to change to UA outlet
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chubbya
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« Reply #1 on: July 24, 2011, 09:58:28 PM »

You realize that TC is in Hong Kong right? I am sure there are plenty of places in the world that would show the movies you like, in English. If this is a deal breaker for you then move...
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bethechange
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« Reply #2 on: July 24, 2011, 10:49:30 PM »

That movie isn't easy to find in English at any theatre but it is playing at the airport.  Lucky us to live so close.

http://www2.mclcinema.com/visMovieSelect.aspx?visSearchBy=mov&visLang=2&visMovieName=Kung+Fu+Panda+2+3D+English

Too bad there isn't a little button to switch languages like on the cable remote?  Or earphones w/ various languages.  I personally appreciate the amount of English here in Hong Kong.  I'm severly lacking in my Chinese anything.
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charles
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« Reply #3 on: July 25, 2011, 09:23:28 AM »

You realize that TC is in Hong Kong right? I am sure there are plenty of places in the world that would show the movies you like, in English. If this is a deal breaker for you then move...
and English is not an official HK language, or is it?

out of 8 could have done with 1 or maybe even 2 english screenings a day, especially seeing how amazingly busy the shittygate cinema is. At the end you realize TC has a very international audience - like it or not.
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bethechange
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« Reply #4 on: July 25, 2011, 09:40:39 AM »

Hmm, I was just trying to help you out.  Maybe you just needed to vent, ok.

I don't work at UA CityGate but if you are upset perhaps you need to tell them.  Otherwise how would they know unless they read this forum? 



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charles
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« Reply #5 on: July 25, 2011, 01:07:15 PM »

my reply was to chubbya, I have friendly requested why there was no english version available at citygate, and I did check if it was available elsewhere, and it is (limited) available at Elements (also megabox) .
The weather was too good this weekend and the kids too tired in the evenings, so we'll keep it for the next rainy day.

great replies as in 'if you don't like it move on'
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chubbya
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« Reply #6 on: July 25, 2011, 04:43:52 PM »

Friendly? Maybe you should re-read your original post. In any case I have a low tolerance for people who live in a foreign country and expect things to be just like back home. Perhaps you aren't one of these types of people but from your post it sounds that way.

Maybe it is a business decision to only show Cantonese, who knows? If only a small percentage of English only people attend the showings and little or no native Cantonese speakers attend the English showings it may not be profitable.

By the way you didn't actually ask a question. And even if you did Bethechange makes a good point: Try the theater management I am sure they would have the real reason. Your post didn't come across friendly to me and just seemed like a rant.
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garyhk
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« Reply #7 on: July 25, 2011, 10:52:25 PM »

I guess this is the sort of that that makes people do illegal downloads...
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bethechange
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« Reply #8 on: July 26, 2011, 07:09:19 AM »

Motivates me to check for English, write to managment or just wait for it elsewhere but to do illegal downloads, no.  I get your point.
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garyhk
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« Reply #9 on: July 26, 2011, 08:20:08 PM »

well, yeah, it motivates me too that way cos you can't beat the cinematic experience - even with all the munching, rustling of papers and sometimes chit chat!!!
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bsc1280
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« Reply #10 on: July 29, 2011, 09:33:37 PM »

Cars2 is also being shown in cantonese only!
thats annoying now
please does anyone know how to contact UA management and formally complain about this
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garyhk
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« Reply #11 on: July 31, 2011, 05:53:07 PM »

Try the website...

Go down there and ask to see the hidden away people...
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bethechange
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« Reply #12 on: July 31, 2011, 06:02:30 PM »

UA Customer Service Hotline:

Please contact Cityline Customer Service Hotline: 2314-4228 (Mon – Sat: 10:00 am - 10:00 pm; Sun & Public Holidays: 12:30 pm - 10:00 pm), or email to cityline@cityline.com.hk

I also put my comments/complaints in writing and send here:

http://www.citygateoutlets.com.hk/miscellaneous/contact_us/Pages/contact_us.aspx?lang=EN

So far they reply by e-mail or phone call.  I have seen issues changed in response.  It is worth a try, especially on kid type movies.  They might not realize it is an issue.

I called the UA # and after a short discussion the agent said that we should all e-mail our concerns to:
enquiry@uacc.com.hk   He has handled this sort of request before and said people need to let the cinama location know they need English.  Ha, sounds too easy.  It will take 2-3 days for a reply.

I don't have kids but I'll send the theatre an e-mail.
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bethechange
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« Reply #13 on: August 01, 2011, 12:13:53 PM »

Received this reply this morning:

Thank you for your suggestion. We will concern your valuable opinion and promise will try our best to improve better.
 
We look forward to serving you in the near future.
 
Yours sincerely,
UA Cinema
« Last Edit: August 01, 2011, 12:37:57 PM by bethechange » Logged
JEFF LAM YUET
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« Reply #14 on: August 01, 2011, 04:19:31 PM »

as a community with about 35% non-Chinese residents, it is good to have at least some English sessionS especially the big titles.
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